← All use cases03 · Account-security decision

Recovery & sensitive changes

Step up verification when an account is recovered or security-critical contact, credential or ownership details change.

Account-security flow

The workflow stays provider-neutral from request to recorded outcome.

Identify the high-risk change

Classify recovery, credential, contact or ownership changes before any update is applied.

Request stronger evidence

Request approved contact, identity, device or risk signals with safe fallback behavior.

Protect the account

Allow, route to review or decline the change with actionable normalized reasons.

Keep a defensible record

Retain the minimum operational trace required for audit, disputes and policy improvement.

Controls before production

Tenant isolation, account-scoped keys, encryption, retention, DPA/security review and policy approval are required before live use.